We recognise customers expect I.T. products to provide solutions to business problems. Unfortunately products alone cannot easily accomplish this, people and processes are needed to provide a complete solution.

Initech Customer Support has been designed to provide the technical resources required for successful implementation and usage of I.T. hardware and software. This charter is the foundation of how we view our relationship with customers.

We partner with our customers and are dedicated to success and excellence.

We are committed to responding to customers in a timely manner.

We are always professional and treat every customer with courtesy and respect.

We focus on quality and customer satisfaction.

We honour our commitments and are devoted to the completion of all incidents.

Our success is based on customer standards, not ours.

Each customer is treated as a friend with a problem, allowing us the opportunity to improve our services.